Cancellation & Attendance Policy

To ensure fairness, program integrity, and consistent training opportunities, the following policies govern all athlete memberships at X Factor Athlete:

• Session Rollovers: Membership sessions are non-transferable and do not roll over if an athlete misses a scheduled session.
• Advance Cancellation Requirement: Cancellations must be submitted at least 24 hours in advance to qualify for rescheduling within the same week, subject to available space.
• Late Cancellations: Cancellations made less than 24 hours before the scheduled session will result in the session being forfeited without credit or reschedule.
• Program-Initiated Cancellations: In the event that X Factor Athlete cancels a session due to inclement weather, facility issues, or coach conflicts, the affected session will be credited or rescheduled at no additional cost to the athlete.
• Membership Structure: All memberships are based on ongoing program access and developmental commitment rather than the accumulation or redemption of individual attendance credits.